Health at Hand

Terms of Use


What’s in these terms and who are we?

Health at Hand Limited (“We” or “Us”) operates the website located at and other related websites and mobile applications with links to these Terms of Use (collectively, the “Site”). These Terms of Use tell you the rules for using our Site.

We are registered in the British Virgin Islands under company number 1906595 and have our registered office at [3rd Floor, J&C Building, P.O. Box 362, Road Town, Tortola, British Virgin Islands]. We are a limited company.

We offer telehealth services via our proprietary video platform to allow our users (“Users”) to provide their medical history and engage licensed doctors (“Platform Doctors”) to obtain medical support (“Services”).

To contact us, please email

By using our site you accept these terms

By using our Site, you confirm that you accept these Terms of Use and that you agree to comply with them.

If you do not agree to these Terms of Use, you must not use our Site or access any of the Services.

You agree that we may send to you any notices regarding the Services through electronic means including but not limited e-mail by e-mail, mobile text message, push notifications on your mobile device, or communications posted to the Site. Delivery from us of any of the aforementioned notices is effective when sent by us, regardless of whether you receive or read it.

There are other terms that may apply to you

These terms of use refer to the following additional terms, which also apply to your use of our site:

We may make changes to these terms and to the Site

We amend these Terms of Use from time to time. Every time you wish to use our Site, please check these Terms of Use to ensure you understand the conditions that apply at that time. These terms were most recently updated on [28 February 2017].

We may update and change our Site from time to time to reflect changes to our products, our Users’ needs and our business priorities.

We may suspend or withdraw our site

Our mobile application is downloadable free of charge, but the Services are chargeable.

We do not guarantee that our Site, or any content on it, will always be available or be uninterrupted. We may suspend or withdraw or restrict the availability of all or any part of our Site for any reason.

You are also responsible for ensuring that all persons who access the Site are aware of these Terms of Use and other applicable terms and conditions, and that they comply with them.

You must keep your account details safe

If you choose, or you are provided with, a user identification code, password or any other piece of information as part of our security procedures, you must treat such information as confidential. You must not disclose it to any third party.

We have the right to disable any user identification code or password, whether chosen by you or allocated by us, at any time, if in our reasonable opinion, you have failed to comply with any of the provisions of these Terms of Use.

If you know or suspect that anyone other than you knows your user identification code or password, you must promptly notify us at [].

We recommend that you do not use access the Site to use the Services on public computers. We also recommend that you do not store your password through your web browser or other software, and that you provide a complex alphanumeric password as your access details.

You may not transfer or share your password with anyone, or create more than one user account on the Site.

How you may use material on our Site and interact with Platform Doctors

We are the owner or the licensee of all intellectual property rights on our Site, and in the material published on it.  Those works are protected by copyright laws and treaties around the world. All such rights are reserved.

You must not modify any paper or digital copies of any materials you have printed off or downloaded in any way, and you must not use any illustrations, photographs, video or audio sequences or any graphics separately from any accompanying text.

Our status (and that of any identified contributors) as the authors of content on our Site must always be acknowledged.

You must not use any part of the content on our Site for commercial purposes.

If you print off, copy or download any part of the Site in breach of these Terms of Use, your right to use the Site will cease immediately and you must, at our option, return or destroy any copies of the materials you have made.

We grant you a limited, non-exclusive right to access the Site and use the Services for our personal and non-commercial use as permitted herein.

You agree that you will not use the Site to violate any applicable laws, distribute viruses or harmful computer code, or attempt to disassemble or reverse engineer any software on the Site.

You also agree to not engage in any abusive, inappropriate or unlawful behaviour when communicating with the Site or the Platform Doctors. You agree not to contact, or attempt to contact, any Platform Doctors outside of the Site. 

We are not responsible for websites we link to

Where the Site contains links to other sites and resources provided by third parties, these links are provided for your information only. Such links should not be interpreted as approval by us of those linked websites or information you may obtain from them.

We have no control over the contents of those sites or resources.

User-generated content is not approved by us

The Site may include information and materials uploaded by other users of the Site. This information and these materials have not been verified or approved by us. Any views expressed by other users on our site do not necessarily represent our views or values.

If you wish to complain about information and materials uploaded by any other Users please contact us at

Uploading content to our site

[Any content you upload to our Site will be considered confidential and non-proprietary]. You retain all of your ownership rights in your content, but you are required to grant us a limited licence to use, store and copy that content and to distribute and make it available to third parties.

We also have the right to disclose your identity to any third party who is claiming that any content posted or uploaded by you to our Site constitutes a violation of their intellectual property rights, or of their right to privacy.

We have the right to remove any posting you make on our Site if, in our opinion, your post does not comply with the content standards.

You are solely responsible for securing and backing up your content.

Rights you are giving us to use material you upload

When you upload or post content to our Site, you grant us and any Platform Doctors providing the Services a non-exclusive enduring right to use that content.

We are not responsible for viruses and you must not introduce them

We do not guarantee that our Site will be secure or free from bugs or viruses.

You are responsible for configuring your information technology, computer programmes and platform to access our Site. You should use your own virus protection software.

You must not misuse our Site by knowingly introducing viruses, trojans, worms, logic bombs or other material that is malicious or technologically harmful. You must not attempt to gain unauthorised access to our Site, the server on which our site is stored or any server, computer or database connected to our Site. You must not attack our site via a denial-of-service attack or a distributed denial-of service attack. By breaching this provision, you would commit a criminal offence under the UK Computer Misuse Act 1990. We will report any such breach to the relevant law enforcement authorities and we will co-operate with those authorities by disclosing your identity to them. In the event of such a breach, your right to use our site will cease immediately.

Geographical restrictions

We reserve the right to determine in which locations the Services are provided and make no representation that the Services available through the Site will be appropriate or available for use outside of the [United Arab Emirates].

Rules about linking to our site

You may link to our home page, provided you do so in a way that is fair and legal and does not damage our reputation or take advantage of it.

You must not establish a link in such a way as to suggest any form of association, approval or endorsement on our part where none exists.

You must not establish a link to our Site in any website that is not owned by you.

Our Site must not be framed on any other site, nor may you create a link to any part of our Site other than the home page.

We reserve the right to withdraw linking permission without notice.

The website in which you are linking must comply in all respects with our [content standards].

If you wish to link to or make any use of content on our Site other than that set out above, please contact

Our trade marks are registered

Certain names, logos, and other materials displayed on the Site or in the Services may be trademarks or trade names of Health at Hand or other entities. You are not permitted to use any such trademarks or trade names without our written authorisation. Ownership of all such trademarks and trade names remains with us or those other entities.

Our responsibility for loss or damage suffered by you


You agree to indemnify, defend and hold harmless Health at Hand, its officers, directors, employees, agents, subsidiaries, affiliates, licensors, and suppliers, harmless from and against any claim, actions, demands, liabilities and settlements, including without limitation reasonable legal fees, resulting from, or alleged to result from, your violation of these Terms of Use.

Provision of Health Services

All Platform Doctors delivering the Services are independent professionals responsible only for the Services each provides to you. Health at Hand is not licensed and does not itself practice medicine or any other licensed profession, and does not interfere with the practice of medicine or any other licensed profession by the Platform Doctors delivering services through the Site, each of whom is responsible for his or her services and compliance with applicable licensing requirements.

Neither Health at Hand nor any third parties who link to the Site shall be liable for any medical advice you receive from Platform Doctors.

Except for advice provided by Platform Doctors providing the Services, none of the content on the Site should be taken by you as medical advice, nor any sort of representation or warranty that any type of treatment or medication is safe, appropriate or effective.  

The provision of Services will occur from the United Arab Emirates, and the Platform Doctors are licensed with the [Dubai Health Authority, the Ministry of Health, Dubai Healthcare City, or the Health Authority of Abu Dhabi].

Purchase Terms

You agree that we are able to immediately invoice your account for all fees and charges due to us, and you agree to pay all fees in accordance with the payment and billing terms in effect at the time when the Services are provided. Any such fees and charges will be billed to the debit/credit card number you provided on your account and you agree that no further notice or consent is required for us to debit such amounts from your debit/credit card.  

Health at Hand reserves the right to change its pricing structure at any time prior to billing you for your initial payment or for future payments due pursuant to these Terms of Use.


You may end your user registration with the Site for any reason by sending an e-mail to

We may suspend or terminate your use of the Site for any reason.

Except to the extent that Platform Doctors are required to provide you with any ongoing care that may be applicable, in the event of the aforementioned termination by you or us, we will be under no obligation to provide you with any Services. [We reserve the right to maintain or destroy any and all communications with you pursuant to our privacy policy.]

Which country’s laws apply to any disputes?

Please note that these terms of use, their subject matter and their formation, are governed by English law. You and we both agree that the courts of England and Wales will have exclusive jurisdiction.