Quality before everything

Our doctors are all Family Medical Consultants or General Practitioners and are amongst the highest qualified in the country.

Our doctors are DHA licenced and have completed a comprehensive accreditation process including training in video consutlation.

Our doctors are supported and monitored by rigorous internal Quality Assurance and Quality Improvement standards.

Our goal to be the leading healthcare video consultation platform is made possible by the passion and dedication of our doctors.

Dr. Rami Said

Medical Director

About Doctor Rami

Dr. Rami has a collective experience of 18 years in Internal Medicine, Family Medicine and Telemedicine.

Rami started his career as an Internal Medicine resident in Kubri Al Qubba Hospital, Egypt’s biggest military hospital from 2009 to 2012. In 2013, he was Certified as a Telemedicine Specialist by Medgate, Switzerland. In 2014, he was hired by Mubadala as the Lead Physician to a team that setup the first Telemedicine centre in the UAE and the middle east. In 2018, Dr. Rami was hired by Health At Hand as their Lead Telemedicine Specialist and still works with them to date.

Dr. Rami has an MBA with specialization in Healthcare Management from Geneva Business School and is currently pursuing a Master in Public Health with specialization in Mental Health from King’s College London.

He also holds professional certificates from Stanford, John’s Hopkins and Microsoft in Data Science, R-Programming, Azure Cloud Computing and Machine Learning.

Why did you choose to become a doctor and how does telehealth fulfil that ambition?

I grew up looking up to my dad who was and still is my superhero. My dad, who is a well known and established pediatrician back home, has always strived to help people, especially his own. He instilled those values in me and my siblings. I grew up seeing the value that he added to his community and how he was appreciated for it. I strive to be half the man that he is and with his support I took on Telemedicine early on in my career. In an age where the whole world is evolving to become more interconnected and automated it was inevitable for healthcare to evolve and follow in those footsteps. Telemedicine and Telehealth are still in their infancy phases, the huge potential that can be realized from those platforms are enormous and that’s why I joined the visionary and ambitious team of Health At Hand.

As a care provider, what are you most passionate about?

Not only treating and managing disease but also improving the quality of life of my clients. I don’t like to call them patients because our role as healthcare professionals is not only to treat sick individuals but also to promote and advocate healthy lifestyles and life choices for our clients and members of our community.

If you could give your patients one rule to live by, what would it be?

It can be summed up in the following saying by an Islamic historical figure, Salman A Farisi who said: “You have a duty to your Lord, you have a duty to your body, and you have a duty to your family so give each, that deserves, its right.”

Dr. Zaib Shaikh

General Practitioner

About Doctor Zaib

Dr. Shaikh began his basic medical training in India and continued his post graduate training in the United States. He has worked across three countries – India, the USA, and now in UAE. He is a well-rounded physician, having conducted and published multiple clinical studies in Internal Medicine journals since 2006. Dr. Shaikh is BLS, ACLS, and ATLS certified and licensed with DHA and DHCC in Dubai. Prior to joining Health at Hand, Dr. Shaikh worked as Medical Director for five years with a telemedicine company in Dubai. He is a registered member of the American College of Surgeons and the American Association of Physicians of Indian Origin.

Why did you choose to become a doctor and how does telehealth fulfil that ambition?

Becoming a doctor means learning everything there is to know about the human body. At a young age, I was very curious to know more. To me the body is a fascinating working machine. In medicine there are too many variables but only one thing remains constant which is the physiology. This cannot be changed. Growing up in the United States, I was blessed with wonderful teachers who guided me and taught me the true essence of medicine by looking at it from a wider vantage point. For this reason, becoming a doctor soon became extremely rewarding to me. With growing innovative technology, Telehealth brings a new perspective in restoring peoples lives to normalcy. The use of Telehealth brings patients together with doctorsto examine and treat remotely by addressing patients needs.

As a care provider, what are you most passionate about?

As a care provider the most important thing is that I love what I do, whether it means saving lives or bringing a patient back to normalcy. That feeling when someone reaches a new level of relief or when someone finally starts to feel healthy. This is the ultimate kick. It fuels my passion to help distressed individuals. There is a strong overwhelming feeling in my heart when a patient thanks me for changing their life for the better. I am absolutely captivated whenever I see a patient overcoming disease and illness.

If you could give your patients one rule to live by, what would it be?

I would tell my patients to exercise and eat a balanced diet. Shoot for the sky. It’s not always important if you don’t reach the top. Knowing you will land somewhere in between is more than enough to be complaisant. Being focused in an activity is far more better than not doing anything at all. My patients should see the positive in every situation. This will ensure them to be stronger, more resilient, and more equipped to deal with things life throws their way.

Dr. Esther Dairo

General Practitioner

About Doctor Esther

With over 7 years experience in the United States of America and Nigeria, Dr. Esther has dedicated her service to the practice of medicine with a special interest in Internal medicine and Preventative medicine. She has served in both insitutional hospitals and multispecialty clinics over the years with significant exposure to patients from diverse cultural backgrounds and she prides herself in her unique way of practising medicine which involves active patient participation and education under her guidance. She believes a little kindness makes the world a better place and she is a lover of American football and an avid Dallas Cowboys supporter.

Why did you choose to become a doctor and how does telehealth fulfil that ambition?

As a child, I always tired my mom out with my many questions, I still do. I always wanted to know how and why things worked the way they did and the human body fascinated me so much such that I used to wonder how a simple cut could heal on its own with or without an intervention. My inquisitiveness eventually grew into a hunger to save people from sickness and diseases which led me to my career. But having enjoyed the practice of medicine in a traditional fashion for about 7 years, I believe Telemedicine will revolutionize the practice of medicine and provide ease of access to healthcare without compromise on quality. The marriage of what I call the two of the best things in the world – medicine and technology – birthed Telemedicine and it is an honor to be a part of the team that drives this forward.

As a care provider, what are you most passionate about?

My sense of fulfilment comes from making people around me better and the practice of medicine affords me that luxury with ease. This for me goes far beyond prescription of medications, it is seeing every patient as a person, an individual that matters and treating them as an entire being rather than an assortment of symptoms and signs and I am passionate to offer all of me towards achieving a better quality of life with longevity via preventative measures and education, medical treatment and emotional support.

If you could give your patients one rule to live by, what would it be?

Treat your body well and it will serve you well.

Dr. Sami Arfaoui

General Practitioner

About Doctor Sami

Dr Sami Arfaoui was working at International SOS Dubai since 2010, Deputy Medial Director since 2016; he is a Specialist Emergency and Family Physician. He was trained and graduated from the University Rene Descartes in Paris in 1999.

Dr Sami Arfaoui worked in Paris and the surrounding areas a wide variety of specialties including family medicine, emergency medicine, prehospital emergency medicine, medical assistance and medical evacuation until end 2010 where he moved to Dubai.

Having practiced medicine for 20 years in the public sector in France and private sector in France and Dubai, Dr Sami Arfaoui has had gained a wide experience in different areas such as emergency medicine, family medicine, remote healthcare support, telemedicine, with a teaching experience for life support specialties.

Dr. Yousra Ali

General Practitioner

About Doctor Yousra

Dr. Y. Ali is a member of the Royal Board of Dutch Physicians with full General Medical Council registration and practice in the United Kingdom. She is licensed in Dubai Health Authority and Department of Health Abu Dhabi. She is an experienced family/general medicine practitioner, with over 15 years experience and special expertise in minor surgical procedures, intensive care, emergency medicine, social medicine, women and childrens’ health. She has valuable experience in Tele-medicine, different health care settings and variable populations ranging from pediatrics to geriatrics.

Dr. Ali has been practicing in different countries in Europe and MENA region. Her priority is to listen to her patients and build a mutual trustworthy relationship with them. Her aim in her medical practice is the engagement of her patients in decisions concerning their health and management plan. She has a multi-cultural background and is a multi-lingual, mastering the English, Dutch, Arabic languages, as well as knowledge of German and French. She enjoys meeting people from different cultural backgrounds.

Dr. Ali has also experience in teaching medical students and delivers Continuous Medical Education sessions (CME). She has conducted and been part of a number of researches and evidence- based case reports (EBCR) at the departments of Ophthalmology, Internal Medicine/Infectious Diseases and Social Medicine at the Academic Hospital of Utrecht, The Netherlands. She is an active member of multi-cultural organisations in Utrecht and The Hague, The Netherlands.

Doctors’ Tips

For top healthcare tips on commons conditions from croup to burns to UTIs, watch our doctors’ videos below or visit our YouTube channel for more bite-sized healthcare advice.