Our revolutionary telemedicine app changes the way we manage our health in non-emergency situations. Now you can consult a doctor from the comfort of your home or office, or even whilst you are on holiday, as long as you have a decent internet connection. No appointment necessary, no lengthy waiting times, no more hassle-filled journeys to a clinic. Just simple, easy to access, sound advice, right when you need it.
Unlimited video consultations from as low as 11 AED per month with different plans to suit your needs.
Choose to have full flexibility with Pay As You Go for 200 AED per consultation or opt to have unlimited peace of mind with our Individual or Family Subscriptions
Our subscriptions allow you to maximise your peace of mind, with unlimited access to our doctors. As well as being the most cost effective option, these plans mean that you never have to think twice again during moments when you might not be feeling your best.
If you want to try us first, opt for Pay As You Go for 200 AED each consultation. Same top quality service, just paid for as and when you need us. Plus, all first time users get 30 AED credit meaning you first consultation will only cost 170 AED. If you change your mind, you can always upgrade at a later date, with no worries and minimum hassle.
On top of being able to give you access to our doctors, we also want to make sure that the rest of the process of feeling better has zero headaches. We are always adding features with you in mind, so if there is something that you need – get in touch and let us know.
Need a referral to see a specialist? Our doctors can give you a DHA eReferral which will allow you to make an appointment with any specialist consultant in Dubai. All you have to do is ask your Health at Hand doctor to make the DHA application. Once issued you can access your eReferral from within the app.
In accordance with the Dubai Health Authority, Health at Hand can prescribe antibiotics, refills and chronic illness medication when required and determined by one of our doctors. Your doctor will list any medications you require in your Doctor’s Report in the app. You will receive clear instructions on dosage and you will be able to take this to any pharmacy to buy your prescriptions. To make it even easier, we have partnered with 800 Pharmacy in Dubai for quick delivery. Now your Health at Hand doctor can arrange for your medication to be delivered to your home or office.
Has your doctor ordered lab tests? Our home collection service for lab test samples is a convenient way to get your lab tests done with no travelling or waiting. At the end of your consultation if your doctor has ordered a lab test you can request to have them done at home. The lab will contact you to schedule an appointment for a convenient time and will come to your home to collect the samples. The lab will also liaise with your insurance provider for approvals, if applicable. The service is free for all users on the app and only available in Dubai.
We know how important it is that your doctor is fully informed of your medical history. The My Health profile page on the app allows you to input details about your medical history, your family’s medical history, existing conditions, allergies and whether you are currently taking any medication. This is a unique feature that puts your medical profile in your control and can be edited at any time. Your doctor will view your My Health profile before each call.
Don’t forget to upload a photo. Our research shows looking and listening are the two most common skills used by doctors during diagnosis. During a video consultation, your doctor will ask you the same questions you are used to answering in the clinic. The doctor may use the camera to look closely, and you are able to upload photos to support diagnosis when you set up your call. It is always a good idea to upload a clear photo when you are setting up the call as your back camera on your phone is higher resolution than your front camera (which is used during the video).