Provided by Health at Hand
Healthcare at your fingertips
The LiveDoc video consultation app connects you to a highly qualified doctor within minutes, wherever you are.

 

SIMPLE, FAST AND CONVENIENT
ON DEMAND
VIDEO CONSULTATIONS
LiveDoc is available to eligible employees of organisations that subscribe to the service. The doctors are ready to treat you from 6am to 10pm GST Saturdays – Thursdays and 9am-6pm GST on Fridays.
HIGHLY QUALIFIED
DOCTORS
Trustworthy, experienced and reliable, the Health at Hand doctors servicing the LiveDoc app offer the highest quality of medical expertise and are trained as telehealth providers. Our doctors can provide prescriptions for over the counter drugs**.
CONFIDENTIAL
AND SECURE
Your calls are always confidential and your private health data is in safe hands. We meet HIPAA standards, the most respected global standard for protecting sensitive patient data and are GDPR compliant. We will never share any of your information to a third party without your consent.
THE DOCTOR WILL
SEE YOU NOW
Health at Hand multi-language doctors can give you medical advice, recommend treatments and offer prescriptions (when needed) for non-emergency medical concerns. They can treat medical conditions such as:
  • Coughs
  • Colds
  • Sore throats
  • Earaches
  • Urinary symptoms
  • Diarrhoeas
  • Indigestions
  • Eye infections
  • Rashes
  • Sinus congestion/allergies
  • Headaches
1
DOWNLOAD
Download the LiveDoc app from
Google Play or Apple Store
2
REGISTER
Enter your personal details
to register
3
SEE A DOCTOR
Tap “See a doctor now”
and connect within minutes
INFORMATION
The service is available from Saturday to Thursday (6am to 10pm GST) and on Friday (9am to 6pm GST)
* Available for Android and iOS
** Prescriptions for over the counter drugs purchased in the U.A.E only.
The LiveDoc services are provided by Health at Hand doctors. All Health at Hand doctors are licenced in the UAE and are fully qualified and trained to provide the service.
Terms of use apply. Please refer to them within LiveDoc app.
The costs of a LiveDoc consultation provided by Health at Hand may be a covered benefit under your insurance cover provided by Orient Insurance PJSC. You should refer to the relevant insurance policy terms and conditions.
You understand and agree that Orient Insurance PJSC and also its third party administrators and reinsurers are not liable in any way for any defective service provision and are not responsible or liable for any claim, loss or damage directly or indirectly resulting from your use of the LiveDoc services or any other Health at Hand service.
CONTACT
Health at Hand DMCC
4207 BB1 Tower, Mazaya Business Avenue, JLT, Dubai, United Arab Emirates
Email: support@myhealthathand.com
www.myhealthathand.com
The services are provided from the Health at Hand DMCC premises located in Dubai, United Arab Emirates, and licensed by the Dubai Health Authority under license number DHA-FL-0077486. The doctors are licensed with the Dubai Health Authority.